Warranty Policy
KDK Warranty Policy
At KDK Bangladesh, we are committed to delivering genuine Japanese-quality products along with dependable after-sales service and customer satisfaction. This Warranty Policy explains the terms and conditions applicable to all KDK products officially distributed by KDK Bangladesh.
1. Warranty Coverage
All genuine KDK products purchased from authorized dealers, showrooms, distributors, or official sales channels of KDK Bangladesh are covered under a limited warranty against manufacturing defects under normal residential use.
The warranty is valid only when supported by a valid purchase invoice or warranty card.
The warranty period may vary depending on product type and model. Standard coverage includes:
- Ceiling Fans: Up to 1 Year
- Ventilation Fans: Up to 1 Year
- Stand Fans & Wall Fans: Up to 1 Year
- Electrical Components & Accessories: Limited warranty as specified for each product
The exact warranty duration may be stated on the product packaging, invoice, or warranty card.
3. What the Warranty Covers
This warranty covers manufacturing-related defects only, including:
- Motor manufacturing defects
- Electrical faults under normal usage conditions
- Product malfunction caused by factory defects
- Internal component failure not caused by external damage
Warranty service may include, at KDK Bangladesh’s discretion:
- Product inspection
- Repair of defective parts
- Replacement of faulty components
- Technical support and servicing
All warranty decisions will be made solely by the authorized service team of KDK Bangladesh.
This warranty does not apply to the following conditions:
- Physical damage or broken parts
- Improper installation or incorrect wiring
- Unauthorized repair, modification, or tampering
- Damage caused by voltage fluctuations, power surges, or unstable electricity
- Water damage, fire, or natural disasters
- Misuse, negligence, or accidental damage
- Normal wear and tear over time
- Cosmetic damage (scratches, discoloration, etc.)
- Commercial or industrial use beyond product specifications
- Products with removed, damaged, or altered serial numbers
5. Warranty Claim Requirements
To claim warranty service, customers must provide:
- Original purchase invoice
- Warranty card (if supplied with the product)
- Product model and serial number
- Clear description of the issue
Warranty claims submitted without valid proof of purchase may be rejected.
Customers must use only authorized service centers or representatives of KDK Bangladesh for repair and maintenance.
Any repair or service performed by unauthorized technicians will immediately void the warranty.
To request warranty service, customers should:
- Contact customer support.
- Provide product details and a description of the issue.
- Submit the required documents (invoice and/or warranty card).
- Follow the instructions provided by the service team.
Service times may vary depending on product type, customer location, and spare parts availability.
KDK Bangladesh shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, the product.
The warranty is strictly limited to the repair or replacement of defective parts or products as determined by the authorized service team.
